Benefits
Excellence in achieving Reliable, Affordable and Caring service delivery is the benchmark by which Pharmacy Direct measures itself. By making use of Pharmacy Direct, patients can experience many benefits.
Recent article in newspapers on the benefits of Courier Pharmacies
Patient care remains our priority
Pharmacy Direct’s credo of ensuring patient care and satisfaction above all else continues to be the primary focus of this leading national courier pharmacy.
Such is the quality of consistent, affordable service rendered to patients, that medical schemes are increasingly turning to courier pharmacies as a more affordable and an equally reliable option to ensure that patients receive their medication on time every time in the most convenient manner.
Patients enjoy substantial benefits using Pharmacy Direct:
Upon joining Pharmacy Direct, the patient can select their preferential delivery option which includes either auto-dispensing or monthly re-ordering. In addition, the physical delivery of the product is also at the patient’s choice, with options including deliveries to their home, office, holiday residence or post office. When a script is dispatched, the patient automatically receives a sms advising them to expect their parcel or to collect it from the post office, should the latter be the chosen delivery method. Deliveries are also tracked by Pharmacy Direct enabling analysis of the exact location of a parcel. Convenience of this nature is a primary motivator for increased patient use of courier pharmacies.
Pharmacy Direct’s call centre records all patient calls providing peace of mind that any amendments to their dispensing options are recorded and executed accordingly.
Regular deliveries are also made to rural areas further assisting immobile patients with access to much needed medication.
Oversupply of mediation is minimized through providing patients with product on a 28 day dispensing cycle. Further, quarterly follow-up calls are made to patients to establish whether repeat supply is required or whether the patient has sufficient supply of medication to save on dispensing for a month thereby stretching their medical aid benefits further.
An added benefit offered by Pharmacy Direct is that of multiple delivery addresses. This feature enables the main member to receive medication at one address while subsidiary members could have alternative delivery addresses such as university hostels, vacation homes and others.
Affordability remains an imperative and unlike conventional pharmacies, Pharmacy Direct does not charge a courier fee or an administrative fee. A reduced dispensing fee is charged in accordance with guidelines stipulated by the Department of Health.
High volume, regular purchases through the major pharmaceutical companies assists Pharmacy Direct in ensuring that stock levels are maintained or alternative products offering the same active ingredients are supplied without any disruption to the patient’s medication regime.
At no time will a patient not receive medication. If delays are experienced due to unforeseen circumstances, Pharmacy Direct will make every effort ensure a suitable alternative supply for the patient. This may even include arranging for the patient’s medication through a local pharmacy without any additional cost being incurred by the patient.
Should you wish to make use of Pharmacy Direct’s affordable, convenient services for your medication, contact their call centre on 0860 027 800